We sincerely apologize for the difficulties you’re facing in accessing your portal. We truly understand how important it is for you to have access to your account(s). To assist you in troubleshooting issues with the My ENGIE Portal, we kindly ask you to review the following items.
Ad-Blocker Extensions
If you are using an ad-blocker, please whitelist this web address: https://accounts.engieresources.com/
Browser Requirements
We recommend using Google Chrome for the best experience. We do not support Internet Explorer.
Cookies
Please enable JavaScript and 3rd-Party cookies for the best experience. Here are the instructions regarding how to enable 3rd-party cookies in your Google Chrome browser:
1. In Google Chrome browser, at the top right of the screen, click the icon with 3 vertical dots called Customize and control Google Chrome.
2. Select Settings.
3. Scroll down to the Privacy and security section.
4. Click Cookies and other site data.
5. Under General settings, select the option Allow all cookies.
If these suggestions do not resolve the issue, please submit a ticket and a member of our customer experience team will be more than happy to assist you.
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