How can I make a payment on my account? What payment methods do you accept?

ENGIE offers multiple convenient ways to may payments. 

1. MY ENGIE PORTAL

Many payment-related inquiries can be efficiently managed through our My ENGIE Portal. This includes tasks such as adding or editing a payment method, making a payment, setting up AutoPay, and reviewing payment history. 

You can find detailed instructions to navigate to payment-related items in the My ENGIE Portal user guide.

If you do not have a My ENGIE Portal account, please chat with us or submit a ticket with the email address you'd like to use for your log in credentials alongside the account numbers you'd like to see in your portal. We will send you an activation link to activate your account. 

2. Automated Telephone System

Call 866-693-6443 and follow the prompts to make a payment. You will need your 6 digit billing account number (without the zeros) and your billing address zip code.

Payments can be made via ACH or Credit Card. We accept Visa, MasterCard, Discover, and American Express. There is a 3% processing fee. 

3. Checks can be mailed to 

Payment Mailing Address

ENGIE Resources LLC

PO Box 841680

Dallas, TX 75284-1680

Overnight Payment Mailing Address

Bank of America Lockbox Services

Lockbox 841680

1950 N Stemmons Freeway, Suite 5010

Dallas, TX 75207

4. Electronic payments can be made to - 

Bank of America Merrill Lynch Dallas

Wire ABA: 026009593

ACH/EFT Routing:111000012

Account Number: 4451335207

ACH Instructions:

Please instruct your financial institution to authorize the following ACH Company ID or your payment may fail or return.

7529283411