Penalties for closing an account vary based on your contract's expiration date and its terms and conditions.
If your contract has expired, there are no penalties to close your account.
If your contract has not expired, there may be an Early Termination Fee (ETF).
The ETF is calculated based on the difference between the contracted price and the current market price of electricity, along with the remaining supply at the time of termination.
If your contract has not expired and you'd like to determine if an Early Termination Fee would apply, please chat with an agent or submit a ticket via our ENGIE Resources Support Portal.
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